Hot hubs to support vulnerable patients with Coronavirus symptoms

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Hot hubs are to be set up in number of locations in Staffordshire and Stoke-on-Trent specifically for patients with underlying health problems who have Covid-19/Coronavirus symptoms.

The appointment-only clinics will be available for anyone who is referred by their GP.

Lynn Millar, Director of Primary Care for the CCGs said: “There are particular concerns about people who are self-isolating at home who have long-term conditions such as asthma or diabetes, or if they are pregnant, who start to show symptoms of Covid-19.

“If directed by 111 they should contact, but not visit, their GP surgery and if their doctor thinks they need further assessment they can be referred to the hot hub.

“When they arrive they will be asked to wait outside, and then they will be seen on a one-in-one-out basis. This is the best way to minimise the risk to both patients and staff.

“The hot hub will either be able to advise on treatment or refer the patient to hospital if they think that is best.”

The locations of hot hubs will not be made public, and they are only able to accept referrals and not drop-ins.

They will not be testing for Covid-19.

If you are vulnerable because of a long-term condition:

You should

  • Self isolate at home
  • Use the 111 online service if you develop a high temperature or continuous cough* - only call 111 if you're unable to get help online
  • Call your GP if you are advised to

You should not

  • Visit your GP surgery
  • Go to A&E

Lynn Millar said: “We are increasing capacity to deal with Covid-19, but it is vitally important everyone follows NHS guidance on hand hygiene, self-isolating and social distancing and caring for the most vulnerable.”

For real information on Covid-19/Coronavirus visit

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