New report reveals local people’s views about health and care services

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Today, the findings of a major Listening Exercise into health and care services throughout Staffordshire and Stoke-on-Trent are revealed.

The exercise was held throughout the summer by Together We’re Better, the local partnership bringing together NHS, councils, independent and voluntary organisations, serving Staffordshire and Stoke-on-Trent.

More than 2,000 people shared their experiences through roadshows, events and a survey, which will help inform the development of a Five Year Plan for the partnership. The Five Year Plan is expected to be published later this year.

The Listening Exercise also sought views on several key services: 

  • Urgent and emergency care
  • Mental health services
  • Integrated community services in the south and east of the county
  • Maternity services
  • Community hospitals in the south of the county (those in the north were recently reviewed)
  • Planned care (pre-booked operations and treatments).

Sir Neil McKay, Chair of Together We’re Better, said: “We would like to thank everyone who took part and shared their experiences. Your feedback is helping to shape our priorities for the next five years to ultimately deliver better care locally. 

“It was reassuring to hear the many examples of people receiving high quality and timely care, and to hear your praise for our fantastic staff. However, we also heard examples of how we can improve the care we provide by integrating services better, reducing waiting times and developing a fair and consistent approach across Staffordshire and Stoke-on-Trent. Some improvements we can take forward now within our organisations, others may need more detailed work to design services fit for the future.”  

Your feedback is now being used by clinicians and staff to develop proposals to improve health and care services. No decisions have been made at this early stage of development. More workshops with the public are being planned over the coming months to help inform these proposals   

Before any final recommendations are made, detailed financial, travel and population analysis will be carried out before making recommendations to the Clinical Commissioning Groups in late spring/early summer 2020. If this work identifies substantial changes may be needed, there will be further opportunities for people to get involved before final decisions are made.

Dr Steve Fawcett, Clinical Lead for Together We’re Better’s Urgent and Emergency Care Programme, added: “As a doctor, I see first-hand the challenges and opportunities we face in health and care services. We know that we need to think differently if we are to continue to deliver high quality care for the future.  This includes designing services that can meet the needs of an ageing population, with more complex needs. We also need to support our staff and clinicians, to have the right skills, be in the right place and use new technology to deliver clinically sustainable services.   

“Everyone can now see the comments that were made, including the good, the bad and the mixed. And there are clear patterns that have emerged about what local people think is important. It will take time, for us to develop future proposals and we will need to work with doctors, staff and patients to help ensure any future changes are clinically and financially viable and meet the needs of local people.”

Anyone who is interested in finding out more about the work of Together We’re Better or becoming involved can contact:

  • Visit our website:
  • Phone: 01785 276926
  • Tweet @TWBstaffsstoke
  • Email This email address is being protected from spambots. You need JavaScript enabled to view it.

The full Report of Findings and a short animation can be found at: