Be part of a public conversation on urgent and emergency care and other health and care services in Staffordshire and Stoke-on-Trent

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Ensuring urgent and emergency services are simple and provide the right care at the right time and in the right place is a key part of a public health and care conversation taking place across Staffordshire and Stoke-on-Trent.

Together We’re Better (TWB), the health and care partnership for Staffordshire and Stoke-on-Trent, is running a series of listening events, feedback sessions and roadshows as part of a 12-week public conversation, seeking views on health and care services locally.

One of the most important areas for discussion is urgent and emergency care, specifically how the system can be simplified and work more effectively so that people only attend A&E for life threatening or serious conditions.

Urgent and emergency care services in the county are facing significant pressures – with increasing demand leading to longer waiting times. There is also public confusion about which services are most appropriate for their specific health and care needs, leading to many opting for expensive A&E visits when they would be better served visiting a GP practice, local pharmacy or an urgent care centre.

The 12-week public conversation being held by the Together We’re Better partnership of NHS and local government organisations, working alongside Healthwatch and voluntary and community sector groups, is seeking to understand what is working well, what should be improved and what is important to local people when it comes to health and care.

Dr Steve Fawcett, Director of the Urgent and Emergency Care Programme for TWB, commented:

“Through this public conversation we’re trying to capture as many views as we can. It’s important that people get involved because their feedback will shape the plans we make for the future of health and care in the region. At this stage, we haven’t made any decisions, we’re not presenting any proposals, and our only focus is to hear what people have to say.

“Urgent and emergency care is one of the key issues we’re discussing at every event. I want to understand what people are hoping to get out of our services and how we can make them better. We know that the range of services available can be a bit confusing, they’re not as joined up as they could be, and they can sometimes be difficult to access. We also want to help people to make the right decision about where’s best to go to meet their needs, so they only attend A&E departments when absolutely necessary.”

As well as simplifying the urgent and emergency care system, the conversation, which runs until midnight on Sunday 25 August, is also focusing on:

  • How the local health and care system can embrace and fully utilise new technology and ensure the buildings we deliver services from are fit for purpose
  • Reviewing the use and function of the community hospitals in South Staffordshire
  • Exploring what ‘integration of health and care services’ really means for local people
  • Identifying additional priorities that will deliver clinical and financial stability.

Your views will not only help in developing any future service proposals, but also inform the local Five Year Strategic Plan that will be published in Autumn 2019 and outline the local response to the priorities set down in the national NHS Long Term Plan.

Listening events are being held at the following times and locations – attendees are asked to ensure they confirm their place by clicking on the relevant booking link:





Monday 29 July


(registration 6.30pm)

Tamworth Masonic Rooms, 29 Lichfield Street, Tamworth, B79 7QE

Click here

Wednesday 31 July


(registration 6.30pm)

Best Western Tillington Hall Hotel, Eccleshall Road, Stafford, ST16 1JJ

Click here

How to get involved

More information about the 12-week public conversation can be found on Together We’re Better’s website at There you will be able to:

  • Read our Health and Care in Staffordshire and Stoke-on-Trent document, and Summary document, that goes into more detail about what this is about, why change is needed, the challenges and opportunities locally and the areas we need to talk about
  • Complete an online survey that seeks your views. Hard copies of the survey, including an Easy Read version can also be provided by getting in touch through our Contact Us page
  • Drop in to one of our roadshows being held across Staffordshire and Stoke-on-Trent in busy public areas such as shopping centres, supermarkets, leisure centres and libraries
  • For more information or to get help completing the survey, call us on 01785 276926.

You can follow Together We’re Better on Twitter @TWBstaffsstoke and on Facebook @TWBStaffsandStoke