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Mental health survey

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Mental health is about how we feel about ourselves. This can include feeling sad or worried, anxious or depressed or having a diagnosis of a mental illness. It is important to talk about how you are feeling and to ask for help if you need it.

Across Staffordshire and Stoke-on-Trent, we are looking at how we can help adults with their mental health.

During October and November 2021, we heard from adults who use mental health services in Staffordshire and Stoke-on-Trent. We wanted to find out:

  • What services people use

  • How well those services support people

  • What could be done better.

We also wanted to hear from adults who don’t use our services at the moment. There might be some services that can help you, or someone you support (this could be as a professional, as a family member or as a friend), so we wanted to find out what stops people from using them.

The information that people provided by answering our questions will help us review how services are currently offered, and help us shape how the mental health and wellbeing services are provided in the future.

The survey closed at midnight on 21 November 2021. Those who could not access the online survey could also contact us by telephone to share their views.

Urgent Support

If you feel unable to cope, are worried about your own mental health or someone you care for, help is available:

  • Samaritans - a confidential crisis support helpline, 24 hours a day, 365 days a year. Call 116 123

  • Call your local NHS urgent mental health helpline 24 hours a day, 7 days a week.

  • North Staffordshire urgent mental health helpline: call 0800 0 328 728, option 1 (covers Stoke-on-Trent, Newcastle-under-Lyme, Staffs Moorlands).

  • South Staffordshire urgent mental health helpline: call 0808 196 3002 (covers Stafford, Stone, Rugeley, Cannock, South Staffs, Lichfield, Burton, Uttoxeter, Tamworth)

  • NHS 111 - talk to a trained nurse for help and support 24 hours a day, seven days a week. Call 111

  • Child and Adolescent Mental Health Services (CAMHS) - support for young people experiencing emotional, behavioural or mental health difficulties:

  • North Staffordshire (covers Stoke-on-Trent, Newcastle-under-Lyme, Staffs Moorlands): call 0300 123 0907 and choose option 4, 9.00am to 5.00pm Monday to Friday

  • South Staffordshire (covers Stafford, Stone, Rugeley, Cannock, South Staffs, Lichfield, Burton, Uttoxeter, Tamworth): call 0808 196 3002.


Ask for an urgent GP appointment if: 

  • You need help urgently for your mental health, but it's not an emergency

  • You're not sure what to do

  • A GP can advise you about helpful treatments and also help you access mental health services.