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Improving urgent and emergency care services in Staffordshire and Stoke-on-Trent 

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In 2019 we launched a Listening Exercise to hear from people about how health and care services across Staffordshire and Stoke-on-Trent could be improved. This built on conversations in 2016 which explored the local challenges and opportunities. You can find out more about the 12-week public conversation in 2019 elsewhere on the TWB website.

We know our urgent and emergency care system is confusing, and we want to simplify it for the future. We want to help people who are seriously ill, or at risk of becoming seriously ill, to access high-quality care locally, at the right time and with the right professional.

Across England, local areas need to set up a network of urgent treatment centres (UTCs) which will replace the services currently provided by walk-in centres and minor injuries units. Walk-in centres and minor injuries units will then cease to exist. These UTCs aim to reduce confusion for people who need treatment quickly, usually within 24 hours, but do not need an emergency department (ED). 

We need to design our local approach to create a network of urgent treatment centres that meet the needs of local people, are consistent, easier to understand and deliver fair access across the area. 

The work was paused in 2020 with the COVID-19 pandemic, but was restarted in autumn 2021, when we launched the Listening Exercise refresh. During that conversation, we wanted to understand if anything had changed or if there was anything new people wanted to tell us, but we also wanted to find out about people’s experience of urgent and emergency care during the pandemic.

Read more about improving urgent and emergency care services in Staffordshire and Stoke-on-Trent in this document or in our easy read format here.

We held three engagement events on 5, 6 and 13 October to hear about people’s experiences of urgent and emergency care services as part of this involvement exercise. Part of each event included a presentation from clinicians and trust staff who explained about the programme and next steps. The events also included discussion among participants; those parts were not recorded but you can hear from the presenters.

Since then, clinicians and mangers have been reviewing all the comments provided by everyone who responded to a survey or joined one our events. You can read the  Report of Findings or the  Summary Report of Findings.

  • Want to keep informed?

    Want to keep informed?

    Call 0333 150 2155 or email This email address is being protected from spambots. You need JavaScript enabled to view it. to discuss ways you could share your views

  • New temporary change at Sir Robert Peel Community Hospital, Tamworth

    New temporary change at Sir Robert Peel Community Hospital, Tamworth

    Since we launched this listening exercise we are aware that a temporary change has been put in place at Sir Robert Peel Community Hospital in Tamworth. From Monday 11 October the Minor Injuries Unit (MIU) will be open between 8am and 9pm Monday to Friday. This means the unit will be closing an hour earlier than normal. You can find out more here .

  • What happened in 2019?

    What happened in 2019?

    We started a conversation in 2019 to understand what was working well and what could be improved in our urgent and emergency care services. More than 2,000 people shared their feedback, which our clinicians and staff used to inform proposals for future services. Read the report of findings

    Due to the COVID-19 pandemic, this work had to pause. It is now the right time to restart this conversation. But we know there may be new information that we need to consider, because:  

    • COVID-19 has had a big impact on all our services and your experiences may have changed, for example by using phone appointments 

    • some communities have had temporary service changes, for example the closure of Leek and Cannock minor injuries units 

    • our services have evolved, for example offering timeslots in our emergency departments through NHS 111 

    • there is new national guidance available that will need to be reviewed as we develop our future services. 

If you are interested in attending future events, please contact: This email address is being protected from spambots. You need JavaScript enabled to view it. .