Improving urgent and emergency care services in Staffordshire and Stoke-on-Trent 

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Three online events have taken place this October, and the survey is now closed. The feedback will help inform the development of future proposals.

We know our urgent and emergency care system is confusing, and we want to simplify it for the future. We want to help people who are seriously ill, or at risk of becoming seriously ill, to access high-quality care locally, at the right time and with the right professional.

Across England, local areas need to set up a network of urgent treatment centres (UTCs) which will replace the services currently provided by walk-in centres and minor injuries units. Walk-in centres and minor injuries units will then cease to exist. These UTCs aim to reduce confusion for people who need treatment quickly, usually within 24 hours, but do not need an emergency department (ED). 

We need to design our local approach to create a network of urgent treatment centres that meet the needs of local people, are consistent, easier to understand and deliver fair access across the area. 


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Survey

By listening to the experiences of people who use and work in these services, we can build better services for the future and help people find the most appropriate service for their needs.

This questionnaire has been designed to gather your comments on using urgent and emergency care services. The survey is now closed.

Read more about improving urgent and emergency care services in Staffordshire and Stoke-on-Trent in this document or in our easy read format here.


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Events

Tuesday 5 October, 1.30 to 3.30pm

Wednesday 6 October, 6.30 to 8.30pm

Wednesday 13 October, 6.30 to 8.30pm 

These events are now complete.

If you are interested in attening future events, please contact: This email address is being protected from spambots. You need JavaScript enabled to view it.

Read more about improving urgent and emergency care services in Staffordshire and Stoke-on-Trent in this document or in our easy read format here.

We held two engagement events on 5, 6 and 13 October to hear about people’s experiences of urgent and emergency care services as part of this involvement exercise. Part of each event included a presentation from clinicians and trust staff who explained about the programme and next steps. The events also included discussion among participants; those parts were not recorded but you can hear from the presenters.


At this point no decisions have been made. Read more about the process we will follow in this document or in our easy read format  here. This is one part of a bigger piece of work to ensure health and care services meet the needs of local people now and in the future, and make the best use of the resources available. All information and documents about this work will be available on these webpages and through our social media channels.  

  • Can’t attend an event or complete the survey?

    Can’t attend an event or complete the survey?

    We still want to hear from you. Call 0333 150 2155 or email This email address is being protected from spambots. You need JavaScript enabled to view it. to discuss ways you could share your views

  • New temporary change at Sir Robert Peel Community Hospital, Tamworth

    New temporary change at Sir Robert Peel Community Hospital, Tamworth

    Since we launched this listening exercise we are aware that a temporary change has been put in place at Sir Robert Peel Community Hospital in Tamworth. From Monday 11 October the Minor Injuries Unit (MIU) will be open between 8am and 9pm Monday to Friday. This means the unit will be closing an hour earlier than normal. You can find out more here .

  • What happened in 2019?

    What happened in 2019?

    We started a conversation in 2019 to understand what was working well and what could be improved in our urgent and emergency care services. More than 2,000 people shared their feedback, which our clinicians and staff used to inform proposals for future services. Read the report of findings

    Due to the COVID-19 pandemic, this work had to pause. It is now the right time to restart this conversation. But we know there may be new information that we need to consider, because:  

    • COVID-19 has had a big impact on all our services and your experiences may have changed, for example by using phone appointments 

    • some communities have had temporary service changes, for example the closure of Leek and Cannock minor injuries units 

    • our services have evolved, for example offering timeslots in our emergency departments through NHS 111 

    • there is new national guidance available that will need to be reviewed as we develop our future services.