Join our online events or complete our online survey to have your say and help shape and inform future urgent and emergency care services locally.
We know our urgent and emergency care system is confusing, and we want to simplify it for the future. We want to help people who are seriously ill, or at risk of becoming seriously ill, to access high-quality care locally, at the right time and with the right professional.
Across England, local areas need to set up a network of urgent treatment centres (UTCs) which will replace the services currently provided by walk-in centres and minor injuries units. Walk-in centres and minor injuries units will then cease to exist. These UTCs aim to reduce confusion for people who need treatment quickly, usually within 24 hours, but do not need an emergency department (ED).
We need to design our local approach to create a network of urgent treatment centres that meet the needs of local people, are consistent, easier to understand and deliver fair access across the area.
We started a conversation in 2019 to understand what was working well and what could be improved in our urgent and emergency care services. More than 2,000 people shared their feedback, which our clinicians and staff used to inform proposals for future services. Read the report of findings.
Due to the COVID-19 pandemic, this work had to pause. It is now the right time to restart this conversation. But we know there may be new information that we need to consider, because:
COVID-19 has had a big impact on all our services and your experiences may have changed, for example by using phone appointments
some communities have had temporary service changes, for example the closure of Leek and Cannock minor injuries units
our services have evolved, for example offering timeslots in our emergency departments through NHS 111
there is new national guidance available that will need to be reviewed as we develop our future services.
Ahead of the engagement events, we are also urging people to share their opinions and views with us by completing an online questionnaire open from 22 September until 31 October 2021. Your feedback will help inform the development of future proposals.
At this point no decisions have been made. Read more about the process we will follow in this document or in our easy read format here. This is one part of a bigger piece of work to ensure health and care services meet the needs of local people now and in the future, and make the best use of the resources available. All information and documents about this work will be available on these webpages and through our social media channels.
Can’t attend an event or complete the survey?
New temporary change at Sir Robert Peel Community Hospital, Tamworth
Since we launched this listening exercise we are aware that a temporary change has been put in place at Sir Robert Peel Community Hospital in Tamworth. From Monday 11 October the Minor Injuries Unit (MIU) will be open between 8am and 9pm Monday to Friday. This means the unit will be closing an hour earlier than normal. You can find out more here .