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Listening exercise Report of Findings

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During summer 2019, we held a 12-week listening exercise to inform the development of our system-wide Five Year Plan. We hope to publish our plan later this year (2020).   

From listening to doctors, nurses, partners and local people, we have identified some services that we need to think of delivering differently. This listening exercise helped us seek your views on these services:

  • Urgent and emergency care
  • Mental health services
  • Integrated community services in the south and east of the county
  • Maternity services
  • Community hospitals in the south of the county (those in the north were recently reviewed)
  • Planned care (pre-booked operations and treatments)

The partnership spoke to more than 2,000 local people, including service users, staff and representatives of seldom heard groups. We listened to your views through a range of events, roadshows and a survey.

You told us…

It was reassuring to hear the many examples of people receiving high quality and timely care, and to hear praise for the workforce. However, we also heard examples of how we can improve the care we provide by integrating services better, reducing waiting times and developing a fair and consistent approach across the county.

Report of Findings

Every comment was individually read and coded by an independent company, with analysis done by NHS Midlands and Lancashire Commissioning Support Unit. You can see this detailed analysis in our full Report of Findings.

This was reviewed by our clinical commissioning groups’ Governing Body meeting in common. The Governing Body members also requested an additional report, analysing comments that mentioned GP practices in relation to the service areas discussed during the listening exercise. You can view this additional report here, which should be read alongside the main report of findings.   

Summarising your feedback

In addition to the full Report of Findings, we have produced:

  • A short animation, which summarises the feedback we heard

Our Director, Simon Whitehouse also talks about how we have used your feedback in this short film.

Next steps

This feedback is now being used by clinicians and staff to develop proposals to improve health and care services. No decisions have been made at this early stage of development. More workshops with the public are being planned over the coming months to help inform these proposals and dates for these will be released shortly.

We also wanted to speak to more women, and their families, with experience of maternity services or who plan to use maternity services. You can find out more about opportunities to get involved on our Maternity Services webpage.

Before any final recommendations are made, detailed financial, travel and population analysis will be carried out before making recommendations to the clinical commissioning groups in late spring/early summer 2019. If this work identifies substantial changes may be needed, there will be further opportunities for people to get involved before final decisions are made.

You can find out more about the process we follow to involve people, by watching our short animation.  

If you would like to take part in our further workshops please email us via This email address is being protected from spambots. You need JavaScript enabled to view it. or call 01785 276926.