Front line health and care workers

Pin It

The NHS in Staffordshire and Stoke-on-Trent has made an excellent start to rolling out COVID-19 vaccines, with the vast majority of the most vulnerable being vaccinated including health and care staff.

Frontline health and care workers, who provide direct care for patients are being encouraged to come forward for their vaccination now as we continue to protect the most vulnerable members of our community. Similar to the NHS, we are asking all providers to risk assess their staff to identify those who are most at risk first. These are likely to be prioritised for the vaccine.


Frontline Worker: Vaccine Info Resource (PDF)

Frontline Worker - Vaccine Info Resource (JPG) 1

Frontline Worker - Vaccine Info Resource (JPG) 2


The national definition for frontline health and care workers is below:

  • Staff working on the vaccination programme

  • Staff who have frequent face-to-face contact with patients and who are directly involved in patient care in either secondary or primary care, mental health, urgent and emergency care and community settings

  • Laboratory, pathology and mortuary staff

  • Those working for a sub-contracted provider of facilities services such as portering or cleaning

  • Temporary, locum or ‘bank’ staff, including those working in the COVID-19 vaccination programme, students, trainees and volunteers who are working with patients

  • Frontline social care workers directly working with vulnerable people who need care and support irrespective of where they work (for example in hospital, people’s own homes, day centres, or supported housing); or who they are employed by (for example local government, NHS, independent sector or third sector).

  • Staff must be over the age of 18 to be eligible

Eligible front line health and care workers will be sent a letter confirming their eligibility for the vaccination and should book online or by calling 119. When you attend your appointment, you will need to take the letter confirming your eligibility from your employer.

If you an employee and unsure if you are eligible for the vaccine, complete this form and someone will contact you to confirm if you meet the criteria.

Self referral for social care worker vaccination 11 February 2021

If you are an adult carer but not employed by a local authority or private health and care provider please refer to the guidance, click here

Any frontline health and social care workers will have to provide proof of employment at the point of vaccination further information is available.

If ID and proof of employment is not provided then patients will not be vaccinated.


Front line health and social care workers FAQs

Why are there no appointment sites showing on fusion?

09 March 2021
Vaccination appointments for pharmacy sites and larger vaccination centres are being booked through the national booking portal or by calling 119. Alternatively, you can book an appointment at a GP-led vaccination centre by calling your GP practice. The current list of vaccination sites in Staffordshire and Stoke-on-Trent can be seen here .

I have additional/ new staff requiring vaccines. How do they book these?

09 March 2021
Eligible staff will be able to book online via the national booking portal or by calling 119. They will need to provide evidence of their employment and role (this could be an ID card or a letter from their employer on letterhead).

My colleagues have been contacted but I haven’t, have I been missed?

09 March 2021
Your colleagues may have been contacted because their personal circumstances or work duties place them in a different priority group. If you think you are eligible for the vaccination due to your employment and may have been missed you should check with your employer who will be able to provide a letter if necessary

I am a paid carer in a neighbouring County, and I haven’t been called for a vaccination. I live in Staffordshire. Can I book a vaccination with you?

09 March 2021
Adult carers fall into the Joint Committee on Vaccination and Immunisation (JCVI) priority group six. This is the biggest group to be vaccinated and it will take the NHS several weeks to offer those eligible the vaccine. You will be called for your vaccination over the coming weeks. No-one will be missed out so are asking people to be patient.

I do not have a staff ID badge as the company I work for is very small. What do I do?

09 March 2021
If you need to take evidence of employment to your vaccination appointment, this can be an ID badge if provided, or a letter from your employer. It should be on letterhead paper and confirm your employment and role.

The fusion system is not accepting my NHS number. What do I do?

09 March 2021
You should contact the IT Administrator or Fusion Manager who should be able to help.

The fusion system will not accept my password. What do I do?

09 March 2021
You should contact the IT Administrator or Fusion Manager who should be able to help.

I am thinking of setting up a care home business, how do I get a vaccination?

09 March 2021
You will be invited to book your vaccination at the appropriate time for your age group, unless your personal circumstances place you in an earlier priority group, as set by the Joint Committee on Vaccination and Immunisation (JCVI).

Other Resources

Staff Vaccination Programme - 121 Fact Sheet

Vaccination Programme - Risk Management Lessons

PDA Sticker Pack