How does One Health and Care work?

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When you receive care and treatment for example, from your GP or an Accident and Emergency (A&E) doctor a record of this is recorded on their organisation’s computer system. Normally those systems can only be accessed by professionals within their own organisation, so a GP would not be able to view the A&E record and the A&E doctor would not be able to view the GP record, meaning your medical history may not be available immediately to view in order to make decisions on your care

One Health and Care takes a summary of this information from the partner organisations so an integrated patient record can be viewed by the health and care professionals of the participating organisations involved in your direct care.

Some organisations involved don’t send information to One Health and Care but can view your medical history through One Health and Care if needed, for example West Midlands Ambulance Service and GP out of hours.

Information is only viewable by permitted health and care staff in accordance with local system access policies.  All data viewed within One Health and Care is fully auditable.

If applicable to you the information that the staff directly involved in your care will be able to see includes:

  • Patient demographics such as your name, date of birth, sex, address, telephone number, NHS number
  • The name of your GP Practice and GP
  • Medications, allergies, ongoing and historic conditions, immunisations and diagnoses
  • Test results, hospital referrals, admissions, discharges and clinics attended
  • Procedures and investigations
  • Social and mental health information and care plans

Sensitive information such as attendance at sexual health clinics, fertility treatment records, and records relating to gender reassignment will not be included.

This will help us provide you with better and safer care. Your information will be held securely and only shared with staff members in the partnership organisations who are directly involved in your care and support. All staff are bound by professional confidentiality.