Frequently Asked Questions

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Who can see my data in One Health and Care?

A wide range of health and social care professionals from the following organisations in Staffordshire and Stoke-on-Trent who are directly involved in an individual’s care:

  • Staffordshire and Stoke-on-Trent GP practices
  • University Hospitals of North Midlands NHS Trust
  • University Hospitals of Derby and Burton NHS Foundation Trust
  • Midlands Partnership NHS Foundation Trust
  • North Staffordshire Combined Healthcare NHS Trust
  • Staffordshire County Council (Social Care)
  • Stoke-on-Trent City Council (Social Care)
  • Continuing Healthcare services
  • West Midlands Ambulance Service

Who is responsible for One Health and Care?

One Health and Care is owned and governed by the NHS and local authorities of Staffordshire and Stoke-on-Trent.

What are the benefits of sharing my record?

The benefits of sharing records in One Health and Care are as follows:

  • Reduce how often you need to repeat your health and social care history to individuals involved in your care and support.
  • Improve your safety, the clinicians have up to date medications and allergy information direct from the GP system.
  • Improve clinical decision making, the clinician can see recent visits and also any tests requested and prescriptions issued.
  • Improve clinical efficiency, by ensuring the clinical teams have appropriate and timely access to clinical information to inform your care.

Is this a local or national project?

This is a local project, you may have heard of similar projects in other areas. However, One Health and Care, is unique to your local area.

Doesn’t everyone involved in my health and social care already have access to this information?

No, each organisation will keep its own record. For example, everyone who is registered at a GP practice will have a record kept at that practice.

If you attend a local hospital, they will create their own record, and the same for social care services. Many of these records are now held electronically, which means that we can now start to bring all the information together in one place for a fuller picture to support care needs.

I live in one county, but I am registered with a GP in a different county, so am I included?

Currently patient/clients who are registered with a GP practice in Staffordshire and Stoke-on-Trent CCG areas will have their GP information included in One Health and Care.  As the project expands and more partners come involved, this will grow and expand.

How will you prevent the information being used inappropriately?

For health and social care organisations to be able to keep records about you, by law they must comply with the Data Protection Legislation. All staff members within these organisations receive training on their responsibilities under the Legislation.

Your record is kept on a secure database and is never shared with anyone who is not directly involved in your care. Every time anyone accesses your record, a log is kept of who they are and what they looked at.

Use of your information is governed by existing rules and regulations to protect patient/client confidentiality. The NHS and Local Authorities take data management and security of confidential information very seriously.

Information held within One Health and Care, will never be made public, used for advertising, or sold. Professionals accessing your information are subject to the existing codes of conduct for NHS and local authority staff, which means they must respect patient/client privacy and keep all information about you safe.

For more information about how the NHS handles your health records visit NHS Choices.

Can I see my information, or could someone ask to see it on my behalf?

Yes. You have the right, under the Data Protection Legislation, to request access to any information that organisations like the NHS hold about you.

This includes copies of paper, electronic and hybrid patient/client health records. For more information about how to view your health care or social care records, please visit the relevant partner organisations website.

Does One Health and Care include sensitive information?

Some sensitive information is withheld from your shared record. Sensitive information such as attendance at sexual health clinics, fertility treatment records, and records relating to gender reassignment will not be included.

An Information Sharing Agreement for One Health and Care is in place to ensure the appropriate exclusions are in place to meet legal/statutory requirements and sensitivity concerns.

What if I don't want my information to be viewed?

You are able to opt out from One Health and Care and prevent your data being viewed on the system, though please be aware that we do not recommend this.

If you choose to opt out, your information will not be available via One Health and Care however it will continue to be shared by health and care organisations by phone, email, and on paper where required as part of your direct care.  Please consider carefully before opting out as it could mean vital information about you is not immediately available when you require health or social care support.

Can children's records be opted out?

A parent or guardian can request to opt out a child they are responsible for, however the age and competency of that child must be taken into consideration.  A GP may also have input into this decision due to their duty of care to the child.

What if I want to change my mind and opt in, if I've already opted out?

If you have previously opted out from One Health and Care, you can opt back in at any time by contacting your GP practice who can then process the request.  Your GP record will be updated to enable data viewing in One Health and Care. 

When opting back in identified sets of Primary Care clinical data will be recreated in One Health and Care, data from other care provider systems will start from the date the request is processed.